Customer Focus at FAMEEX Drives Expansion of Global Hiring

February 9, 2023
by Rajesh Tamada
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2 min read
Customer Focus at FAMEEX Drives Expansion of Global Hiring
Written by Rajesh Tamada

FAMEEX, a secure cryptocurrency exchange, has a proven track record of numerous achievements globally. FAMEEX’s user base has reached 300,000 people with a trading volume of $227,052,440.

FAMEEX, a secure cryptocurrency exchange, has a proven track record of numerous achievements globally. FAMEEX’s user base has reached 300,000 people with a trading volume of $227,052,440, officially surpassing the 200 million mark, as per CoinGecko data as of February 7th. This month, FAMEEX is celebrating its 3-year anniversary since its launch in 2020. Despite facing challenges such as the bull market in 2021 and the bear market in 2022, FAMEEX has managed to maintain its plans to launch even more innovative products and services for customers around the world. In order to support its growth, FAMEEX is ramping up its hiring plan to lay the foundation for new advancements.

Expand Global Hiring

Expanding customer support at FAMEEX is a complex challenge that requires more than just increasing the number of employees. Hiring is seen at FAMEEX as just the beginning. With the growth and need, it has become clear that scaling is necessary. While increasing headcount is not the only issue, new positions in customer experience (CX) moderators have become a top priority for the recruitment and HR teams at FAMEEX. The customer experience (CX) encompasses everything a company does to provide exceptional experiences, value, and growth to its customers. Furthermore, this new approach demonstrates FAMEEX’s commitment to placing customer service as its top priority.

Job Responsibilities of CX moderator:

  •  Experience the customer journey across a variety of online and offline platforms, and app devices.
  •  Perform product tests, evaluate platform experience and support services, and facilitate improvements.
  •  Document processes and log technical issues.
  •  Collaborate with the FAMEEX product development, marketing, and customer service teams to enhance customer services and increase brand awareness.
  •  Align customer experience strategies with marketing initiatives and experience new product features and functionalities.
  •  Proactively identify user needs and take steps to maintain positive experiences.
  •  Stay informed of industry trends and new crypto exchange features.

FAMEEX’s hiring expansion goal to reach 500 employees is expected to result in 50 to 100 new hires by the end of 2023, mainly in the areas of marketing, product development, and customer service. Ensuring growth and maintenance of the platform is a priority while maintaining its security from hackers and viruses. The customer experience team plays a key role in supporting the expansion at FAMEEX, where providing secure and exceptional customer experiences is a core principle that drives the company’s customer-first initiatives.

News Source: Globe Newswire