3 Effective Steps to Drive Higher Value With Virtual Remote Service

Remote service has been an option for field service organizations for some time. However, the biggest challenge for organizations has been redefining their operational processes. 

This Salesforce paper discusses how organizations can draw optimal value from visual remote service by helping customers and field service personnel understand and become comfortable with this delivery model. 

Here are 3 steps to drive higher value with virtual remote service:

• Determine your organizational values and create a visual remote service vision
• Evaluate changes made to implement your vision
• Aim to over-communicate the change by focussing on customer experiences