Why Your Customers Hate Your Chat: And How To Fix It

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Discover why traditional synchronous online chat solutions fail to meet customer expectations and how modern chat solutions can improve brand loyalty and preferences.

Khoros surveyed over 1,000 customers and uncovered the top issues with online chat solutions. The results show that customers today prefer solutions that follow them across multiple platforms and devices without losing their conversation.

Khoros’ experts provide statistics that demonstrate the value of modern chat solutions and how they can streamline customer service, exceed expectations, and improve agent efficiency.

Get your hands on this eBook and learn how to enhance your customer service with the latest chat systems.